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RETURN POLICY

Dejavu Return Policy;

 

Here in Dejavu our aim is to deliver to our customers a high quality service and products.

 

Exchange and Return Policy;

 

- All requests for exchange and return must be raised within 14 days from the invoice date. Goods are to be returned in its original brand new condition via sender’s preferred delivery mode.

- Contact the Customer Service department for returns.

 

Other Terms and Conditions;

 

- Please note that item(s) purchased via DEJAVU.SHOES can only be returned online. Item(s) purchased from DEJAVU.SHOES is not eligible for returns at any retail or departmental stores.

- DEJAVU.SHOES does not provide any exchange services online. Any returns for exchange purposes will be refunded via online store credit for new purchases.

- All original shipping and/or handling charges are non-refundable.

Return period

Conditions of the returned item

Return fees

What if I want to exchange the size?

 

   7 Days from receiving  the item

Free for the first exchange only

We sent the wrong product?

                    Free

What if the item was faulty?

14 Days from receiving the item

- All returned item(s) must be in its original brand new condition and original packaging; with the original tags and tickets. For any returned item(s) deemed not in its original condition, DEJAVU.SHOES reserves the rights to return the item(s) at the customer's cost. DEJAVU.SHOES's decision shall be final.

- All promotional items are non-exchangeable and non-refundable.

 

 

* All items should be returned in their original package with no sign of usage.