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FAQ

Will my information be sold to third parties?

Your information will never be sold or passed on to third parties. Your privacy is important to us. To read more about how we protect your privacy, see our "Privacy Policy"

Do you keep my credit card details?

Since our customer’s security and privacy is extremely essential at DEJAVU.SHOES, we never store any of your credit card information.

How secure is shopping at DEJAVU.SHOES?

We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our "Privacy Policy"

Do the coupons have a validity period?

Yes, and we advise our customers to check when the redemption date is due and make sure to use their e-voucher within the specified time period. It is the responsibility of the e-voucher holder to make sure that they meet the deadline of the redemption date or else they wouldn’t benefit from their e-voucher. If the redemption time period passes and you did not use your coupon voucher, it cannot be applied to an order and no refunds will be available.

Can I use a coupon/voucher on an order that has already been placed?

Unfortunately coupons/vouchers can only be used during the ordering process. Before you check out, you can only use one coupon/voucher per order. Once you have placed an order, you cannot change the price afterwards and the grand total of your order will be stated in the order confirmation email that you receive after placing an order. If you have an unused coupon, you can always use it in your next order if it’s still valid.

Can I use a voucher more than once?

Usually, our issued vouchers can only be used once, unless it states otherwise on its terms and conditions

How do I redeem my coupon voucher?

Your coupon voucher is usually a code of letters and numbers. When placing an order, please input the coupon code into the ‘Coupon’ box, at the bottom of the checkout page, and select “Use Coupon”. We will automatically show you how much your order costs before using the coupon and how much you’re expected to pay after this discount. Once that’s done you can proceed to checkout.

What happens to the voucher I used to buy an item if I ask for a return/exchange?

We will provide you with a new voucher instead of the one you used so that you won’t lose the benefit of having a discount!

What is Coupon (Voucher) and how do I get it?

A Coupon is a proof of credit; it comes in form of a code to be applied on purchasing when processing checkout and payment. A coupon is usually issued to refund you for a returned item. Also coupons are distributed via marketing campaigns.

Can I request for an exchange at a retail store?

No. Exchange Request at retail stores is not available.