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FAQ

I received an incorrect item, what should I do?

Incorrect item received can only be returned to DEJAVU Headquarters Office, subjected to item being returned in its original condition.

I received a defective item, what should I do?

Defective items can only be returned to DEJAVU headquarter office, subject to item being returned must be in its original condition with the original tags and tickets.

What forms of payment can I use?

a. What forms of payment can I use? Currently, we only accept MasterCard, Visa, and Wallety from AAIB or Cash on delivery. b. My payment has been declined. Kindly try again and input the correct details such as card number, expiry date etc. If the problem persists, you may wish to try an alternative credit card.

Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.

How will I view my order details and history?

Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.

There’s a missing item in my order, what should I do?

Please check the invoice that was included in your package. If there is any missing item(s), please contact the customer service team.

How will I know if DEJAVU.SHOES has received my order?

After you place your order, you will receive an acknowledgement e-mail from DEJAVU.SHOES to confirm that your orders have been well-received. You may check the status of your order through “My Account”.

How long will it take for me to receive my order?

For the Economical Delivery timeframe is within 3-5 business days.

How can I place an order? In order to place an order with DEJAVU.SHOES, you will be required to:

In order to place an order with DEJAVU.SHOES, you will be required to: •Sign in to your online account •Shop for the items you want •Add the items to your Shopping Bag •Proceed to checkout •Enter billing and shipping information •Provide payment information •Review and submit your order •Check your order status

What are the benefits of signing up an account with you?

By signing up an account with DEJAVU.SHOES, you will be able to access and manage your account information easily. This includes: • Changing your password • Updating your billing or shipping address • Checking your order status • Viewing your complete order history • Viewing your online store credit (If applicable)